BobTrende Group Head, Global Transaction Processing
Citi

Robert Trende joined Citi in 2012. Prior to that he worked at MasterCard Worldwide’s Global Technology and Operations division, which he joined in November 1986. He currently serves as Group Head, Global Transaction Processing Services within Global Systems Delivery. Bob leads a staff of more than 170 professional and technical personnel located in four countries that are responsible for the design, development, testing, delivery and 24x7 support activities for MasterCard's core credit authorization systems, parameter management system and numerous file transfer protocols.

His past roles at MasterCard have included: Vice President of the Member Parameter System (MPS) development team, supporting the SES initiative for Global Parameter Management; Director of the MCBS and RPPS development teams; Project Manager in Clearing Development; and Manager of Processing Services. Prior to joining MasterCard, he served as Project Leader of Sigma-Aldrich’s Direct Marketing and Catalog Fulfillment Development team.

Bob earned a BS in MIS in 1990 and a Certificate in Writing in 1990. In addition, he received an MBA from SIU-Edwardsville in 1995.

Bob is an active board member at Edgewood Children’s Center for Abused and Neglected Children. He and his wife of 20 years, Barb, have two children, Alyssa and Jeff.

We sat down with Bob and asked him some questions.
  • Why did you decide to come to UMSL?
           Primarily for the value. The business program at UMSL was AACSB accredited just as most other business schools in the St. Louis area, but the cost per credit hour was much lower.
  • Why did you pursue a career in information systems?
           The IS industry was booming in the late 80s and early 90s. Also, my father was a funtional systems tester for the Department of the Army, and he had a great influence on me.
  • What college classes did you find most useful to your career?
           Public Speaking, all writing classes, Psychology and the Business Capstone Class.
  • If you were in college today, what courses would you take?
           Public Speaking, Project Management, Psychology, Business Writing, C#, Java
  • How did you continue your education after your first degree?
           I felt it was important to achieve an MBA to advance in management. At the time, SIU-E had a good program and a satellite campus near my office which made attending easy.
  • How did you find your first job?
           My high school helped place me at Emerson Electric as an Offline Equipment Operator - which essentially meant that I removed carbon from paper and delivered reports throughout the campus. I used to sneek into the computer room to mount tapes and watch the master console.
  • In what non-academic activities did you participate in college that you would recommend to others (and why)?
           Writing and submitting short stories to various publications and magazines. This was a modest source of extra money, but also provided me a foundation in effective writing.
  • How would you change your career if you had it to do all over again?
           Master a foreign language. Complete my education prior to starting a family.
  • What advice would you give to someone just starting in the field?
           Learn how to speak, debate, and write well. Get your foot in the door any way you can and then outwork your colleagues.
  • Look into your crystal ball. What do you see changing in the IS field in the future?
           Offshoring will continue. As India's middle class grows, the new markets will be China, Russia, and others. Succesful IS students will be those who can build and manage teams that are a mix of offshore and onshore resources and make them productive.
           SOA and ITIL principles will become the next OO and Six Sigma crazes in the business world. IS students should become familiar with these.
  • If you would like to ask Bob a question, you can email him at robert_trende at mastercard.com.